Service Culture

Service Values: I Am Proud To Be Artisan

  1. I build strong relationships with residents and families and create Artisan friends for life.
  2. I am always responsive to the expressed and unexpressed wishes and needs of our residents.
  3. I am empowered to create unique, memorable and personal experiences for our residents.
  4. I understand my role in achieving Key Success Factors.
  5. I continuously seek opportunities to innovate and improve the Artisan experience.
  6. I own and immediately resolve resident and family concerns.
  7. I create a work environment of teamwork and lateral service so that the needs of our residents and each other are met.
  8. I have the opportunity to continuously learn and grow.
  9. I am involved in the planning of work that affects me.
  10. I am proud of my professional appearance, language and behavior.
  11. I protect the privacy and security of our residents and families, my fellow employees and the company's confidential information and assets.
  12. I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.


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