Service Culture

Service Values: I Am Proud To Be Artisan

1. I build strong relationships with residents and families and create Artisan friends for life.
2. I am always responsive to the expressed and unexpressed wishes and needs of our residents.
3. I am empowered to create unique, memorable and personal experiences for our residents.
4. I understand my role in achieving Key Success Factors.
5. I continuously seek opportunities to innovate and improve the Artisan experience.
6. I own and immediately resolve resident and family concerns.
7. I create a work environment of teamwork and lateral service so that the needs of our residents and each other are met.
8. I have the opportunity to continuously learn and grow.
9. I am involved in the planning of work that affects me.
10. I am proud of my professional appearance, language and behavior.
11. I protect the privacy and security of our residents and families, my fellow employees and the company's confidential information and assets.
12. I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.